Datenschutzrichtlinie

1. PRIVACY

1.1. Privacy Policy is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information.

1.2. Please note that this Privacy Policy will be agreed between you and Our website. This Privacy Policy is an integrated part of our website’s Terms and Conditions.

1.3. Hexabet.io is operated by Fortuna Games N.V. with its registered address at Seru Loraweg 17 C, Willemstad, Curacao and its registration number 162413, which is licensed by the Curaçao Gaming Authority since 24/Jun/2025 to offer games of chance under license number OGL/2024/112/0974 in accordance with the National Ordinance on Offshore Games of Hazard and has its subsidiary company Deltaprime Limited, which is a Billing agent of Fortuna Games N.V. with its registered address at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus and with its registration number HE 444864. Deltaprime Limited acts as an EEA Representative of the licensed entity Fortuna Games N.V. The customer support team is available at [email protected]

1.4. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

2. INFORMATION COLLECTED

2.1. We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’).

2.2. You may be asked to provide Personal Information when you use our website, register for an account or use our services.

2.3. The Personal Information that we collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services.

2.4. This information is held by us on servers based in Curacao and elsewhere from time to time.

2.5. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used.

2.6. This information is essential for the provision and quality of our services.

2.7. We do not collect Personal Information about you without your knowledge.

3. MEANS OF COLLECTING AND PROCESSING DATA

3.1. We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other communications and interactions on the our web site.

3.2. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors.

3.3. In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your account.

3.4. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy below.

3.5. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy.

3.6. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

4. INFORMATION USE

4.1. We use the Personal Information we collect from you to deliver our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation of the Services.

4.2. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data sharing arrangements with the latter).

4.3. Your Personal Information may also be used by us to provide you with promotional offers and information regarding our products and services.

4.4. Your Personal Information may also be used to provide promotional offers and information regarding the products and services of our partners.

4.5. From time-to-time, we may request information from you via surveys or contests.

4.6. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information.

4.7. Information requested may include contact information and demographic information.

4.8. By accepting any contest prize or winnings from us, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law.

4.9. Unless you have elected not to receive promotional information, we may also use your Personal Information to provide you with information regarding our products, services and promotions.

5. CERTAIN EXCLUDED DISCLOSURES

5.1. We may disclose your Personal Information if required to do so by law.

5.2. We may also disclose your Personal Information if we believe in good faith that such action is necessary to comply with any legal process served on us.

5.3. We may disclose information to protect and defend our rights or property.

5.4. We may disclose information to act to protect the personal safety of users of the services or the public.

5.5. If you are found to have cheated or attempted to defraud us, we reserve the right to share this information with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities.

5.6. Data may be made anonymous and used for research on the prevention of addiction.

6. ACCESS

6.1. You may opt out of receiving any promotional communications via your account settings or by contacting customer support.

6.2. You may contact us if you want to confirm the accuracy of the Personal Information we have collected about you.

6.3. You may contact us if you would like to update your Personal Information.

6.4. You may contact us if you have any complaint regarding our use of your Personal Information.

6.5. If requested, we will update any information you have provided to us if you prove the necessity for such changes.

6.6. We may mark any information to prohibit future use for marketing purposes.

6.7. Nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

7. COOKIES

7.1. When accessing our services, we may store information on your device.

7.2. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages.

7.3. Cookies record your preferences.

7.4. We also use Local Shared Objects or flash cookies.

7.5. Flash cookies are similar to browser cookies.

7.6. Cookies help us monitor traffic to the site, improve our services and make it easier and more relevant for your use.

7.7. Strictly necessary cookies are essential to allow a user move around a website and use its features.

7.8. Cookies may hold information collected during your registration.

7.9. Cookies help us recognize you as a customer and provide services.

7.10. Cookies may help improve your visits to our platforms.

7.11. We may use session cookies.

7.12. We may use persistent cookies.

7.13. We may use analytical cookies.

7.14. You have the ability to accept or decline cookies.

7.15. Most browsers automatically accept cookies.

7.16. You can modify browser settings to decline cookies.

7.17. Declining cookies may limit some features of the website.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

8.1. To play real money games you will be required to send money to and receive money from us.

8.2. We may use third-party electronic payment systems to process such transactions.

8.3. By accepting this Privacy Policy you consent to Personal Information necessary for the processing of transactions.

8.4. Information may be transferred outside of your country.

8.5. We take steps to ensure payment systems protect your privacy.

9. CONSENT TO SECURITY REVIEW

9.1. We reserve the right to conduct a security review at any time.

9.2. The purpose of the review is to validate registration data and verify your use of services.

9.3. We may check financial transactions for breaches of Terms and Conditions or law.

9.4. By using our services you authorize us to use and disclose Personal Information for verification purposes.

9.5. Security reviews may include verifying information against third-party databases.

9.6. You agree to provide documentation if requested.

10. SECURITY

10.1. We take security seriously and apply techniques to protect information.

10.2. Personal Information is stored in encrypted and password-protected databases.

10.3. Databases are located within secure networks behind firewall software.

10.4. Our services support SSL encryption.

10.5. We ensure subsidiaries, agents and suppliers also apply security measures.

11. PROTECTION OF MINORS

11.1. Our services are not intended for persons under the age of eighteen.

11.2. Providing information to us signifies that the user is at least eighteen years old.

11.3. We attempt to detect attempts by minors to access our services.

11.4. If we become aware of such attempts we will remove the information from our records.

12. INTERNATIONAL TRANSFERS

12.1. Personal Information may be stored and processed in any country where we operate.

12.2. By using our services you consent to transfer of information outside your country.

12.3. Some countries may not have equivalent privacy laws.

12.4. We take steps to ensure our partners follow our privacy standards.

13. THIRD-PARTY PRACTICES

13.1. We cannot ensure the protection of information provided to third-party websites.

13.2. Third-party websites are owned and operated independently from us.

13.3. Information collected by them is governed by their own privacy policies.

14. LEGAL DISCLAIMER

14.1. The services operate on an AS-IS and AS-AVAILABLE basis.

14.2. We are not responsible for events beyond our control.

14.3. We cannot guarantee error-free performance of privacy protection.

14.4. We are not liable for indirect or consequential damages related to Personal Information.

15. CONSENT TO PRIVACY POLICY

15.1. Your use of our services constitutes agreement with this Privacy Policy.

15.2. This Privacy Policy supersedes any earlier version.

15.3. It should be read together with the Terms and Conditions.

15.4. We may periodically make changes to this Privacy Policy.

15.5. Continued use of the services after updates constitutes acceptance.

15.6. Users are encouraged to revisit this policy regularly.

15.7. Under GDPR you have the right to lodge a complaint with a supervisory authority.

16. Other web sites

16.1. Our website may contain links to other websites.

16.2. These websites are outside our control and not covered by this Privacy Policy.

16.3. Operators of those websites may collect information from you.

16.4. Their privacy policies may differ from ours.

16.5. We are not responsible for their operation or errors.

17. When you play casino slots developed by Netgame

17.1. You are not allowed to play in the Games on the Website if you are a resident of certain countries.

17.2. These countries include USA, Netherlands, France, United Kingdom, Australia, Spain, Dutch West Indies, Aruba, Bonaire, Saba, Statia, Dutch St Martin and Curacao.