FAQ

Yes. Hexabet.io is operated by Fortuna Games N.V. with its registered address Dr. H. Fergusonweg 1.

Click the ‘Sign Up’ button on the right top corner of any main page of the Hexabet Casino website and complete registration. After that, make a first deposit and claim the reward according to its conditions (every one of which is described here in full: https://hexabet.io/promo. You can also enter a promo code should you have it.

There is a multitude of payment methods for money inflow and outflow, including bank cards, direct debits, money transfer systems, web wallets, cryptocurrencies, prepaid cards/vouchers, etc. The list tends to adjust automatically to your country and geo-location.

There are regular and recurring promos and tournaments. Regular ones are found on the page https://hexabet.io/promo tournaments are found on the page https://hexabet.io/tournaments/current-and-future and special remunerations can be found here: https://hexabet.io/vip.

Ready to get in on the action? Read more about this here: https://hexabet.io/vip. In a nutshell, the more you deposit and play games, the higher you climb through the 30 levels.

Although there is no mobile app for Hexabet, all pages of Hexabet are mobile-friendly and optimized for most screen resolutions across all modern devices. So, yes, mobile gaming is possible.

Lucky Box is a feature where you can buy surprise boxes with rewards like coins, free spins, bonus money, etc!

Common — basic bonuses, low price
Rare — more valuable bonuses
Legendary — high-value rewards
Mystery — surprise prizes from Common, Rare, or Legendary boxes. 🕒 Seasonal boxes may appear during holidays and events

- Side Menu
- Shop → Lucky Boxes tab
- Main Page → Our Features
- Main Page → Lucky Box bubble
- Features Page

- Choose a box and the number of prizes (from 1 to 5)
- Select payment method: coins or real money
- Open the box → receive random bonuses
- Rewards are added automatically to your account

- Coins
- Free Spins
- Bonus Money
- Empty Reward

The Purchase History section in the Shop will be added to the website soon. If you have any questions, please contact Customer Support.

- Number of box openings - unlimited
- You must have enough balance to buy a box
- Rewards are credited instantly, even if you don’t click “Grab Prize”
- Box price depends on its type and the number of prize lines

A feature that lets you move part of your Real Balance aside for later. You cannot use these funds for playing, bonuses, or withdrawals until you return them to your main balance.

Only real money (Real Balance). Bonus funds are not eligible.

Go to Wallet → Safebox, enter an amount (whole numbers only, min. 1 unit), and confirm. There is no maximum limit unless specified by the casino’s terms.

Yes. You can return funds to your main balance anytime — instantly and with no fee.

Yes, all your Safebox transactions are saved and can be filtered by date and type.

Sometimes — during maintenance, account checks, or due to legal requirements.